Refund policy

At Braessential, we want you to feel confident with your purchase.

For hygiene reasons, bras, lingerie, underwear, intimate apparel and any items worn directly against the skin can only be returned if they are unused, unworn, unwashed, undamaged and in their original packaging with all tags and hygiene seals intact.

You may request a return within 14 days of receiving your order. To start a return, please contact us at contact@braessential with your order number and reason for return.

Items must be returned in their original condition. We reserve the right to refuse returns that do not meet our hygiene and quality standards.

Non-returnable items include:

• Worn, washed or used lingerie
• Items with removed tags or broken hygiene seals
• Sale items, unless faulty
• Gift cards

If your item arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery with clear photos of the issue. We will review your case and offer a replacement, store credit or refund where appropriate.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Once your return is received and inspected, we will notify you by email. Approved refunds will be processed to your original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank or payment provider.